Radius-i

i-Solutions Suite

In line with our stated goal of supporting the business processes improvement of small and midsized utilities, we have developed cutting edge and comprehensive solutions that improve the productivity and thus the profits for the mid market utilities.

Radius-i offers a suite of productivity improvement tools such as iNtulity ClientCare, iNtulity WebClient and iNtulity ProcessDesigner.

iNtulity ClientCare

ClientCare is a productivity improvement solution aimed at the Customer Service processes to ensure that each customer contact is a value adding experience for both the client and the Utility.  It handles the long felt need to improve and simplify the agent's work environment and ensure that he or she focuses on handling the client's issues efficiently. iNtulity ClientCare solution has the potential to improve productivity of the agents and reduce the call handling time by over 50%.

Built on reusable standard components and relying on open technology, iNtulity ensures that the CSRs spend time in solving the issues of a client rather than mastering the complexity of underlying support technology.  Download brochure...

iNtulity WebClient

WebClient solutions elevates the customer service processes to a whole new level of client satisfaction.

This solution offers flexibility, robustness and rich functionality and brings the routine customer service processes under the control of the Utility clients and help them complete their immediate needs using the convenience of Web.

iNtulity ProcessDesigner

ProcessDesigner is a Utility process solution template that helps speed up the implementations by bringing in pre-canned processes such as Billing and Invoicing, Device Management, Contract Accounts and Dunning.  

These templates bring in the industry best practices and saves on the cost and time for implementation.